Contact

What we can help you with

Customer service: questions about your account, the Duels, the rankings or how the Platform works.

Technical support: access issues, errors in matches, or difficulties with deposits and withdrawals.

Financial matters: inquiries about balances, USDT transactions, network fees or the Pro Plan.

Legal and privacy inquiries: questions about the Terms of Service, the Privacy Policy or the exercise of your rights over your data.

How to contact us

Write to us at [email protected]. It is our official channel for all inquiries. The contact email is shown below on this same page.

Response times

We address messages in order of arrival. As an indication, we respond to general inquiries within 24 to 72 business hours. During periods of high demand, response times may extend; in that case, we thank you for your patience.

What to include in your message

To help you faster, please include:

Your username.

A clear description of the problem or inquiry.

Where applicable, screenshots or the identifier of the affected Duel.

The approximate date and time of the incident, when relevant.

Security notice

For your protection, please note that Nexduel will never ask you for your password or your private keys by email, chat or any other means. If you receive a message requesting them, do not reply and report it to [email protected]. Also distrust anyone presenting themselves as support outside our official channel.

Useful recommendations

Keep two-factor authentication (2FA) enabled on your account (it is mandatory for withdrawals and for adding new addresses to your whitelist).

Always verify that the sender is @nexduel.com before acting on any email.

Do not share your credentials with third parties under any circumstance.